Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

You can place an order online anytime 24/7
Telephone orders can be placed 9am-5pm ET Mon-Fri.
We accept Visa, MasterCard, Discover & American Express
Credit Cards are charged at the time the order is placed

In stock items usually ship within 3-5 business days from the time the order is received.
Some items ship directly from manufacturers and may take 5-7 days to arrive or longer as noted on the product description.
Out of stock items will be back ordered and will be shipped upon arrival.
If your item is back ordered we will contact you with updated shipping status.

Cancellations must be received within 24 hours of the order being placed.
If your cancellation is not received within the 24 hour window shipping charges will apply and be charged to your credit card.

Damaged items reported within 5 days of receipt will be replaced at no additional cost.
Country Critter requires customers to refuse delivery or note damage upon receipt if a package is damaged and product is possibly not usable.
Failure to note damage on the receipt removes Country Critter and delivering carrier from liability.

Georgia residents are subject to 6% sales tax.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Country Critter shall have the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. Country Critter shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Country Critter will immediately issue a credit to your credit card account in the full amount of the charge and notify you of the canceled order.

Returns are accepted within 15 days of receipt of your order.
All custom made items on our site are not eligible for exchange or return.
All returned items must be unopened and in original condition.
All returns must be preauthorized and be assigned a RMA code.
To be assigned a RMA code contact us Monday – Friday 9 AM – 5 PM EST.
All returns must be received within 14 days of being assigned a RMA code.
Your credit card will be credited for the cost of the item minus shipping costs.
Return shipping costs are the responsibility of the customer.
If your purchase included Free Shipping, you will be refunded the cost of the item minus actual shipping charges.
Sale items & custom orders are final sales and not eligible for return.

Unauthorized returns will be returned and shipping charges will be charged to your credit card.
Items received open or used will be considered unauthorized and will be returned to customer and your credit card will be charged for incurred return shipping fees.
CountryCritter.com reserves the right to refuse any unauthorized return.

There is a 20% restocking fee associated with returned merchandise. Please contact us before returning merchandise to obtain the correct return address for your package. If the returned package is shipped to the wrong address or to the wrong facility an extra shipping charge may be subtracted from the customers refund. Refunds may be issued by check or credit card reimbursement.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Country Critter. The collective work includes works that are licensed to Country Critter. Copyright 2003, Country Critter ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Country Critter or purchasing Country Critter products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Country Critter or to purchase Country Critter products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Country Critter. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Country Critter used in the site are trademarks or registered trademarks of Country Critter

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Country Critter disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Country Critter does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Country Critter does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Country Critter shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Country Critter has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Country Critter without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Country Critter may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Country Critter.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Country Critter products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Country Critter products) must be commenced within one (1) year after the claim or cause of action arises. Country Critter's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Country Critter may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Country Critter or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Country Critter does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Country Critter is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Country Critter reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Country Critter in its sole discretion.

You agree to indemnify, defend, and hold harmless Country Critter, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Country Critter may link to sites operated by third parties. However, even if the third party is affiliated with Country Critter, Country Critter has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Country Critter. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Country Critter seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).